Description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

The Treasury Management Implementation Team Lead has a crucial and key role in managing the client implementation process and experience. This is an experienced level Treasury Management position responsible for providing day-to-day direction for the Treasury Management Implementation team members. A results driven mindset is important as this role is also responsible for ensuring the delivery of superior client service along with quality and on-time delivery of onboarding and implementation of Treasury Management products and services. Ability to apply problem-solving skills to guide and assist team members is critical. Comfortable operating in a dynamic and rapidly evolving organization.

DIRECT REPORTS

Incumbent has direct reports.

ESSENTIAL FUNCTIONS

• Responsible for the oversight of the Implementation team.
• Oversee the day-to-day operations of the Treasury Implementation team, which involves the implementation of various Treasury management products and services including but not limited to Business Online Banking, Account Reconciliation, Positive Pay, ACH, Tax Payments, Wire Transfers, Cash Vault, Lockbox, and Remote Deposit Capture.
• Monitor Service Level Agreements to ensure SLAs are met for internal/external client satisfaction.
• Assist manager in providing guidance and direction to staff, including goal setting, training and development.(JC1.1)(JA1.2)
• Responsible for the post implementation quality control/audits by ensuring that they are completed accurately and timely.
• Serve as a Subject Matter Expert ("SME") for the department manager in other functions.
• Assist with client implementation requests, as needed(JC2.1)(JA2.2).
• Ensure processes meet regulatory and risk management requirements.
• Maintain logs, volume activity charts, records and provide management with (daily, weekly, and monthly) requested statistical data.
• Mentor and train Treasury Management Implementation team members.
• Serve as backup to other Department Team Leads.
• This role is a working team lead, which may require the Team Lead to support high profile clients and more complex implementation requests.
• Assist in staff hiring, coaching and counseling. (JC3.1)(JA3.2)
• Develop written procedures and guides for the Implementation team.
• Demonstrate the ability to work independently while managing deadlines. Act independently with infrequent supervision and escalate, as necessary.

QUALIFICATIONS

Education:
• Bachelor's degree (preferred)

Experience:
• Minimum 3-5 years AVP, 5-7 years VP of Treasury Management Implementation or related experience within Treasury Management.
• Experience with banking products and services with an emphasis on Treasury Management products and services.
• Knowledge of Treasury and Financial operations is a plus.
• Management experience required.

Skills/Ability:
• Proven professional verbal, written, and presentation skills required. The ability to work in a team
environment; fostering a collaborative environment with all business partners is needed.
Strong project management, organizational, analytical and problem-solving skills.
• Ability to work under pressure.
• Great attention to detail.
• Excellent customer service skills a must.
• Ability to communicate effectively and tactfully with all levels of team members.
• Ability to coach, mentor and train others.
• English proficiency, bilingual Mandarin and/or Cantonese a plus.

OTHER DETAILS

AVP: $91,300 $96,200 / year 

VP: $110,000 $122,000 / year 
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). 

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or [email protected].  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements