Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies-ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding-but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Key Responsibilities

• Manage and lead the team on a day-to-day basis ensuring timely and accurate billing/invoicing activities and performance
• Organize, assign, delegate, and coordinate the billing team workload to ensure accuracy while meeting objectives and deadlines, timely responses to all inquiries, and compliance with department policies, practices, and procedures
• Collaborate with other internal teammates including Controllers, VP Sales, BAMS, District Managers, Branch Managers and National Operations
• Effectively prioritize a large volume of billing and adjustments to meet strict month end close deadlines with minimal to no errors
• Develop & Improve billing checklists that correlate directly with the need of the billing team.
• Monitor reports to validate billing accuracy and completeness, and work to improve the department KPI's including days to bill and credit/rebill percentages
• Continuously work on improvements to billing policies, procedures and guidelines based on analysis of root cause and corrective actions for billing issues.
• Interact with IT & Finance to try and improve department/systems/tools
• Adherence to auditing policies and procedures in all areas of responsibility assigned by the compliance division.
• Coordinate with HR regarding employee performance and development
• Coordinate with Recruiters regarding staffing
• Promote morale, organize employee recognition and celebrations
• Ensure cross-training/documentation, oversee days off to ensure coverages

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.