Description

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

We're seeking a Cloud Operations Engineer to join our growing team and help shape the future of healthcare technology.

The Cloud Operations Engineer role designs and implements cloud infrastructure supporting CI/CD on Azure and AWS. The Cloud Operations Engineer brings a strong understanding of software architecture and development workflows, along with skills in prioritization, problem solving, and cross-functional collaboration. This role partners with engineers, architects, QA, and leadership to deliver and support scalable production systems.

Location: Hybrid - Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports to: Director, Technology Operations

• Implement, maintain, and evolve public cloud (AWS/Azure) hosted software products and services
• Set up, plan, and configure cloud solution environments
• Deploy, manage, and operate scalable, highly available, secure, and fault-tolerant systems
• Migrate existing on-premises applications to public cloud infrastructure
• Identify and implement appropriate use of cloud deployment and operational best practices
• Estimate cloud usage costs and implement operational cost control mechanisms
• Write automation code/unit tests/documentation and perform code reviews
• Configure, manage, and monitor application access, security, and performance
• Participate in an on-call rotation; respond to, troubleshoot, and remediate production incidents to meet availability and reliability targets
• Integrate cloud hosted applications with external customer and 3rd-party systems
• Perform extensive research and analysis to make optimal architecture and design decisions
• Provide expert guidance on cloud application security
• Create proof-of-concept prototypes

Required:

• Bachelor's or Master's degree in Computer Science or related technical field
• 3+ years of experience deploying and supporting applications in cloud or on-prem environments
• 3+ years of experience with CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jenkins)
• 3+ years of experience in setting up and/or maintaining automated build/deployment system
• Hands-on experience with cloud monitoring and alerting tools (e.g., Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch)
• Strong programming/scripting experience (e.g., C#, .NET, Python, Bash)
• Hands-on experience with SQL, web technologies, and distributed systems
• Experience supporting production systems on-call, including incident response and root-cause analysis
• Proficiency with Git and version-control workflows (branching, pull requests, code review)
• Proficiency in containerization technologies (Docker/Kubernetes) and API services
• Expertise in infrastructure automation (IaC) and version control systems (Git, branching, PR workflows)
• Demonstrated ability supporting production systems, including incident response and troubleshooting

Preferred:

• Advanced level certification in Microsoft Azure (Solutions Architect Expert/DevOps Engineer Expert) or similar skillset certification
• Integration of cloud services with on-premises technologies from Microsoft, IBM, HP, etc.
• Experience with IT compliance and risk management requirements (security, privacy, SOX, HIPAA)
• Experience utilizing Jenkins to manage build jobs for front-end code/templates; understanding of plugins within a Jenkins environment
• Hands-on working experience with the cloud network and security services
• Working knowledge of multiple operating systems (Windows/Linux/macOS/mobile platforms)
• Automation experience with infrastructure and configuration management tools such as Terraform, Ansible, Chef, Puppet, Salt, Argo, etc.
• Mobile build and test automation experience a plus (iOS, Android)

Meaningful Work: Your code directly impacts patient safety and pharmacy operations across the healthcare system.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Recognized Top Workplace: Consistently voted one of the best places to work in Pittsburgh.

Work-Life Balance:

• Hybrid work policy with flexible hours
• Remote-Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

Comprehensive Benefits:

• Competitive salary
• 100% paid parental leave
• 401(k) with company match
• Comprehensive health, dental, and vision insurance

Growth-Focused Culture:

• Continuous learning and development opportunities
• Cross-functional collaboration
• Clear career advancement paths

• Innovators, Thought Leaders, Teachers: We invest in your growth and encourage knowledge sharing
• Accountability and Ownership: Take initiative, own outcomes, celebrate wins
• Customer-Centric: Direct connection to the pharmacies and patients we serve
• Unyielding Integrity: Ethical decision-making in everything we do
• One Team, Family Spirit: Collaborative environment where everyone's success matters

Join a team where your technical skills have meaningful impact. We're looking for someone who's excited about healthcare technology and ready to grow with a dynamic, mission-driven company.

Note: This position does not sponsor work visas and requires ability to work hybrid from our Pittsburgh office.

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements