Description

The Cloud Operations Admin (COA) role is responsible for the administration and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases. The COA will interface with Cloud Engineering team, development teams, and client service teams regarding the operations of the Platform Architecture within Inspira. Working within a team environment, the COA participates directly in solution creation, providing hands-on support as well as operational support and training. This individual must be creative, client focused, solutions-driven, organized, and can thrive in a dynamic environment.

• Provide direct support in the day-to-day operations of hardware and operating systems, including Cloud Services:
  • Evaluate system utilization, monitor response time, and provide primary support for detection and correction of operational problems.
  • Coordinate and perform additions and changes to servers, network, operating systems and attached devices, including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.
  • Ensure servers, operating systems and network components are implemented and adhere to the information security policies and infrastructure standards.
  • Utilize metrics and cloud native consumption-based services to improve cost efficiencies.
• Support and Administer firewalls and security appliances.
• Support and Administer the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure.
• Ensure run books are updated on a regular basis.
• Maintain the VMware and Cloud virtual environments.
• Maintain the Microsoft Active Directory Domain.
• Provide infrastructure problem resolution for various applications throughout the organization.
• Utilize programming skills to design and develop programs or scripts for various repetitive functions.
• Performs all duties with a focus on goals of Inspira, which includes risk mitigation.
• Support inbound calls/emails, maintaining tickets within the issue tracking application related to Infrastructure Support.
• Cross-train other team members to facilitate coverage.
• Other duties as assigned.