Description

As a Customer Service Specialist here at Honeywell, you will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses. You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.

Responsibilities

KEY RESPONSIBILITIES

• Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.

• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.

• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.

• Maintain productive relationships with internal and external clients.

• Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.

• Work collaboratively with the program team to identify opportunities for enhancements to current processes.

• Create reports summarizing operations data.

Qualifications

YOU MUST HAVE

• A minimum of two years working in a call center environment with external customers.

• Proven track record working in a team environment.

• Must be able to communicate well over the phone with customers and problem solve.

• Must be proficient with MS Office using One Note, Word, Power Point, and Outlook with emphasis on Excel.

• Accurate typing skills with a minimum of 40 wpm.

• Excellent organizational, verbal and written communication skills.

WE VALUE

• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.

• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.

• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.

• Ability to multitask and prioritize work in a self-directed capacity.

• Attention to detail regarding quality control practices processing and ensuring accuracy with customer records.

A general understanding of residential and commercial property maintenance.

• Technical aptitude and a history of working with contractors, is a plus

• Strong communication skills, both written and verbal.

• Prior experience in Project\Client Management is a plus.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date:

The annual base salary range for this position is $72,100-90,050. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.