Description

• Four year college (Bachelor's Degree)
• 10+ years of Property and Casualty industry experience
• Strong knowledge of industry practices and jurisdictional regulations affecting how a product is planned
• Ability to perform complex financial analysis of product and process performance results
• Analytical Problem Solving - Ability to identify root causes of problems and create new solutions, identify inefficient business work processes, and recommend technological solutions to improve; consider the impact and application of proposed solutions on other projects, work units, or business information problems
• Acumen - Ability to make practical, realistic and timely decisions after considering facts, available organizational resources, and potential risks
• Strong communication skills and the ability to work with various groups
• Solid understanding of development processes and methodology, quality issues, and project management methodologies and tools
• Requires occasional travel

• Building and manage a team which would allow us to retain any and all recoveries
• Data Analytics. Can assist Service Center Directors in using data as a value prop
• Provides technical assistance on losses involving complex or disputed coverage issues
• Reviews any claim with a potential EandO exposure
• Reviews all claims with a reserve of $100,000 and over
• May assist on any loss with a potential fraud element involved
• Identifies training requirements for adjusters needing skill development. Can serve as point person for assisting to train any casualty TM or higher position
• Investigates and resolves service complaints
• Assists in the selection of potential targets for marketing efforts within assigned geographic regions
• Serves as the operational on-boarding expert for all program business Develops, delivers and manages a second set of service standards that are necessary for program business
• Works in conjunction with the Corporate Compliance to develop and deliver a separate audit that will be used to review program pieces of business
• Serves as the operational liaison between field operations and our compliance department including communications to field offices on files or data not in compliance
• Works with business units to ensure the Crawford umbrella is adjudicating SCHIP claims consistently
• Serves as an operational point person to work with sales and others to ensure stewardship reports make common claim sense
• Upholds the Crawford Code of Business Conduct at all times
• Participates in special projects as requested