Description

This position is responsible for providing on-going Quality Assurance for CBO Business Service associates respective team responsibilities. The Education and Development Analyst will provide the necessary new hire team training and refresher training for all veteran associates as needed. In this role the analyst will conduct quality reviews and report evaluations to the team supervisor, provide on-going development and maintenance of training materials, act as a resource and answer questions to all team members, as well as assisting them with guidance in reviewing and processing their daily work. The analyst will work closely with all teams under Business Services to ensure efficient and effective workflows and should have knowledge of all payment posting, refunds, billing and coding and customer service.

Essential Functions

High School Diploma

5+ years of relevent experience

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .