Description

Position: Multi-Line Adjuster ️
Location: Des Moines, IA, USA
Work Setup: Hybrid - Work From Home + Field

What We're Looking For
2+ years of related adjusting experience
Experience handling multi-line claims preferred

• College degree or an equivalent combination of education and experience.
• Minimum 2 years insurance adjusting experience with experience in each of at least two lines of business (casualty, property, or workers' compensation).
• Personal computer, typing and keyboarding skills
• In-depth knowledge of insurance coverage, practices and negotiating skills in multiple lines of business.
• Familiarity with legal, medical and technical disciplines within specific business lines.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical aptitude.
• Good attention to detail and organizational skills.
• Ability to gather and analyze information, then determine and implement the appropriate course of action.
• Good interpersonal and sales skills.
• Licensing as required by state and local jurisdictions. Must have a valid driver's license. Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

• Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret official reports, medical reports and claim forms, and attend/participate at mediation, trials or hearings.
• Negotiates and settles claims, sets reserves, and manages litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.
• May present evidence at legal proceedings.
• Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
• Self starter capable of working alone or with others.
• Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
• Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
• Respond before, after and during work hours to emergency on site claim investigations.
• Maintain professional and technical knowledge through continuing education in multiple lines of business.
• Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• Uphold and project the corporate image by participating in industry organizations and functions.
• Ability to multi-task in a time sensitive environment and handle job responsibilities with a sense of urgency.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.