Description

The Sr. Business Analyst will report to the Sr. Manager in the Digital Product Management department. This role is responsible for identifying business needs, analyzing data, and developing data-driven solutions by collaborating with stakeholders to evaluate current processes, uncover areas for improvement, and design effective solutions to optimize business operations; key duties include gathering requirements, conducting data analysis, creating reports, and presenting recommendations to drive strategic decision-making. This position provides expertise in the preparation, analysis, design, testing and implementation of product features, process designs and improvements using Agile methodologies. A key purpose of this role is to assess and evaluate current state processes and develop solutions aimed at creating more streamlined, automated, and standardized alternatives.

• Evaluate existing business processes, identify inefficiencies, and propose process optimization strategies to enhance productivity and quality.
• Lead the analysis of key risk areas in current and proposed Product and operational processes.
• Design and lead process improvements as part of system implementations, translating them into requirements, epics, features, and stories to support development teams and process owners.
• Develop detailed functional specifications for new systems or system enhancements based on business needs and requirements analysis.
• Determine and support team structure changes as it relates to the definition of roles impacted by process changes.

• Conduct thorough needs assessments by interviewing stakeholders, gathering feedback, and documenting business requirements to understand current pain points and desired outcomes.

• Utilize data-driven tools and methods to collect, clean, and analyze data identify trends, patterns, and insights relevant to business objectives.
• Partner with stakeholders, Product Owners, Scrum Masters, and Architects to define Operations process requirements related to multiple internal and external systems.
• Create comprehensive reports and data visualizations to effectively communicate findings and insights to key decision-makers.

• Build strong relationships with stakeholders at all levels, effectively communicating project status, addressing concerns, and aligning expectations.

• Lead the creation of process flows, process documentation, and training materials to ensure successful rollout of product and/or process improvements.
• Solicit ideas and feedback from impacted departments and represent these areas in discussions with internal/external implementation teams.
• Evaluate and test the system throughout the implementation phases.
• Conduct on-going analysis and monitoring of processes to ensure that desired outcomes are produced

• Assist with change management efforts including creating strategies to support adoption of required changes, assessing change readiness, identifying key stakeholders, and supporting the design, development, and delivery of communication.

• Other duties as assigned.