Description

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs.

• Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience. Cold calling experience is required.
• Highly proficient and advanced computer skills
• Highly proficient and advanced internet navigation skills
• Excellent attention to detail and organizational skills
• Excellent time management abilities
• Highly proficient analytical and problem solving ability
• Excellent written, verbal and oral communication skills
• Excellent interpersonal skills
• Strong proven ability to multi-task
• Accurately analyzes, prioritizes and directs workflow within department
• Builds excellent relationships with internal and external customers
• Stable and consistent with performance and attendance
• Superb conflict management skills
• Strong leadership skills
• Builds teamwork with and between departments
• Effective at monitoring and auditing work of others
• Ability to analyze business reports and identify trends
• Ability to work independently, with minimal supervision

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• Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
• Sends marketing materials and applications to prospective contractors related to programs as needed.
• Documents call progress on productivity report and in automated systems.
• Utilizes various software programs to locate contractor information and document contractor information.
• Analyzes areas of need for contractor network coverage.
• Leads development of new strategies for recruiting contractors.
• Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.
• Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.
• Assists Supervisor in the coordination of processing of requests for contractor recruiting and selection.
• Assists Supervisor in the development of department procedures.
• Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.
• Resolves issues in recruiting process.
• Assists Supervisor with data verification and analysis of internal and external reports.
• Resolves general issues and questions of team staff.
• Assists Supervisor in balancing distribution of work.
• Assists Supervisor with escalated follow up with contractors.
• Serves as a liaison to other departments.
• Assists Supervisor with creating presentations on new systems, procedures, and programs.
• May participate in conventions and industry shows for the purposes of recruiting contractors for program participation.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Participates in special projects or performs duties in other areas as requested.
• Upholds and projects the public image of the Company.