Description

Primary Responsibility : Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints. What You'll Do : • Implement corporate and departmental policies, procedures, and service standards in conjunction with management. • Communicate work procedures and company policies to staff. • Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance. • Make recommendations to management concerning such issues as staffing decisions and procedural changes. • Monitor inventory levels and requisition or purchase supplies as needed. • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. • Resolve customer complaints and answer customers' questions regarding policies and procedures. • Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. • Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. • Collaborate with workers and managers to solve work-related problems. • Evaluate employee performance and prepare performance appraisals. • Conduct staff meetings to relay general information or to address specific topics, such as safety. • Counsel employees in work-related activities, personal growth, or career development. • Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures. • Assess training needs of staff and arrange for or provide appropriate instruction. • Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. • Other duties as requested. What Experience and Education You Need : • HS diploma or equivalent • 3+ years of related experience What Could Set You Apart : • Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. • Ability to supervise employees. • Ability to work in fast-paced, deadline-oriented environment. • Ability to communicate effectively with variety of individuals • Ability to pay close attention to detail. • Strong interpersonal skills and judgment in communicating with staff. • Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development. • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth. • Must be able to relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a manager. • Excellent written and oral communication skills. • Proven ability to juggle multiple tasks simultaneously. • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines. • Ability to use Company Software, Microsoft Office Suite, Calculators, Desktop computers and Photocopiers Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management The Company's Good-faith and reasonable estimate of the range of possible compensation at the time of posting is min $58,500 $73,000 Per Year. Rate may vary based on work location Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.