Description

Transaction Coordinator

If you're someone who enjoys staying organized, solving problems, helping customers, and making sure the details never fall through the cracks, this could be a great opportunity for you. As a Transaction Coordinator, you'll play an important role in supporting our sales team and ensuring customers have a seamless experience from the moment an order is placed through final delivery.

Whether you've worked in sales support, customer service, retail, project coordination, or another fast-paced environment, this role is a great fit for someone who thrives on multitasking, enjoys working with people, and is excited to learn and grow.

What you'll be doing:

• Support our sales team by coordinating customer orders from purchase through successful delivery
• Answer incoming customer calls with professionalism, enthusiasm, and a helpful attitude
• Route customer requests to the appropriate team members while ensuring timely follow up
• Research and communicate shipment tracking information to customers
• Purchase products for customer orders using established guidelines
• Coordinate with internal teams including sales, shipping, receiving, and accounting to ensure orders move smoothly through each stage
• Assist customer with questions related to invoicing, shipping, product returns, damaged shipments, or missing items
• Help resolve customer concerns by identifying solutions and keeping customers informed throughout the process
• Maintain a working knowledge of our products and services to provide effective support
• Build positive relationships with teammates and contribute to a collaborative, customer-focused environment

What we're looking for:

• Experience supporting customers, coordinating work, or assisting a sales or operations team in a fast-paced environment
• Strong attention to detail and the ability to stay organized while managing multiple priorities
• Customer-first mindset with a passion for delivering a positive experience
• Proficiency in Microsoft Office and strong time management skills with ability to prioritize work and meet deadlines
• Collaborative approach and ability to build strong working relationships across teams

Bonus Points:

• Previous sales support, order management, or transaction coordinator experience
• Experience in customer service, retail, or another role where you balanced multiple priorities while delivering excellent customer service
• Exposure to project management, project coordination, or working in a project-driven environment
• Experience using Oracle or another ERP/business system

Education:

• High school diploma or equivalent

Travel:

• 25%

Pay Range:

• $23/hr-$28/hr depending on experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements