Description

• Lead and enforce ORBIS safety programs throughout the service center.
• Build and maintain a professional relationship with the local customer.
• Review daily production metrics and key KPIs (labor expenses, equipment repairs, cost/sort, sorts/hour).
• Demonstrate ORBIS values and provide strong leadership to all employees.
• Drive continuous improvement to increase efficiency and reduce waste.
• Achieve financial and budget goals for the service center.
• Maintain accurate inventory management processes.
• Investigate and resolve quality issues or customer complaints.
• Conduct self-audits focused on safety and production performance.
• Procure and maintain facility and operational equipment (forklifts, washers, etc.).
• Interview, hire, and onboard new service center employees.
• Ensure all employees meet job expectations and performance standards.
• Train, motivate, and develop staff to support future growth and succession.
• Apply ORBIS policies and handle disciplinary actions when needed.
• Facilitate invoice payments and vendor setup with Finance.
• Perform other duties as assigned by the Manager.

What You Bring - Experience, Skills & Education

Required

• Minimum 4 years of supervisory experience.
• Experience using a Warehouse Management System (WMS) for data entry.
• Experience in training and employee development.
• Strong experience leading production processes, budgets, and business operations.
• Strong multitasking, problem-solving, and proactive thinking skills.
• Ability to work shift hours: 2:00 PM to 11:00 PM or 3:00 PM to 12:00 AM, with flexibility during peak seasons.

Preferred

• Experience in a manufacturing, warehouse, or service center environment.
• Experience with TMS, IMS, or YMS systems.
• Knowledge of continuous improvement tools (5S, Lean, Kaizen, etc.).
• Strong customer communication skills.

Key Skills for Success

• Leadership & team development
• Safety-first mindset
• Operational excellence
• Problem solving
• Customer partnership
• Organization & time management

Travel Requirements

• Minimal travel expected (as needed for meetings, training, or support).

Why ORBIS?

ORBIS is a company focused on innovation and continuous improvement. You'll have the chance to lead and grow a strong team while working in a stable organization with long-term customer partnerships. We also offer great benefits and clear opportunities for career growth.

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